If your seeds haven’t germinated, don’t worry—we’re here to help! Just send us an email at support@growlantis.com with the following details:
- Your order number
- Contact details: name and email address
- Supporting images and videos of the germination process
- The exact quantity of non-germinated seeds and the specific strains they belong to.
Our team will review your submission and get back to you as soon as possible.
Before you submit your claim for non-germinated seeds, please take a moment to review our terms and conditions below:
-Our guarantee applies only to orders placed at growlantis.com. If you bought your seeds elsewhere, please contact that store for help.
-The guarantee starts the day after delivery and is valid for 90 days.
-We accept one claim per order. If you germinate your seeds at different times, the guarantee will only apply to the initial strains you claim. Claims for any seeds germinated at a later date or those that were tested in the past will not be accepted.
-We’ll replace the non-germinated seeds only if you’ve followed our germination instructions closely.
-The guarantee covers only non-germinated seeds and ends once roots appear. Once you see root growth, your seeds are alive and thriving.
Let’s keep your growing journey on track!